Terms for store owners
Intermediary service. Payment goes directly to the store owner through the payment provider they connected; aDonate's 6% fee is paid by the owner and is not added to the price. The store owner is the seller under the contract and is responsible for the product and its delivery.
Subject and status of the parties
The operator gives the store owner access to the service: the storefront, the owner cabinet, connecting the store owner's own payment provider and passing paid orders on for delivery. The store owner builds the catalogue, sets prices and delivers products; towards the buyer, the store owner is the seller.
Buyers' payments are accepted by a payment provider with which the store owner has contracted directly; the money reaches the store owner's account there without passing through the operator. On the store owner's instruction, the operator creates payments and checks their status using access keys the store owner provides, which it stores encrypted and uses for these purposes only. Registering a store and listing a first product accepts these terms.
Service fee
The operator's fee is 6% of every payment whose success the payment provider has confirmed. It is charged to the store's balance with the service at the moment of confirmation; the store owner tops the balance up in advance. While the balance cannot cover the fee of a new order, the store takes no new orders. A payment confirmed after its order expired is charged the fee as well, even if the balance becomes negative; the debt is settled by a top-up. The payment provider's own fee is charged by it at its rates and is not part of the operator's fee.
There are no other mandatory charges for connecting to or using the service. A change of rate is published on this page at least 30 calendar days before it takes effect; until that date the previous rate applies and the store owner may leave the service without penalty.
Settlements and taxes
Buyers' money reaches the store owner directly through their payment provider, so the operator makes no payouts and holds no buyers' funds. An unspent balance is returned to the store owner at their request when the contract ends, less any debt.
The store owner accounts for their own income and pays their taxes and other mandatory charges. The operator is not their tax agent and withholds no tax.
Refunds and payment disputes
The store owner refunds a buyer through their payment provider. The fee for a refunded payment is credited back to the store's balance in proportion to the refunded amount when the store owner asks support, except where the refund was caused by the store owner's breach.
A payment disputed at a bank is handled by the store owner's payment provider under its rules. The operator supplies the store owner with the order information needed to answer the dispute and is not responsible for the issuing bank's decision.
Store owner obligations
The store owner publishes accurate descriptions, prices and delivery times, publishes a working support contact, delivers paid orders and answers buyers within the deadlines set by law.
The store owner complies with applicable law, the game's monetisation rules and third-party rights. Products that breach the law or rights holders' rights, sales of access to other people's accounts, promises of advantages outside the game server and conversion of in-game values into money are not allowed.
Suspension and termination
The operator may suspend payment acceptance or the store on reasonable suspicion of a breach of the law, of these terms or of payment scheme rules, stating the reason to the store owner. Work resumes once the breach is remedied.
Either party may withdraw from the contract by notifying the other. Obligations for payments already accepted, for delivering paid orders and for completing settlements survive until they are performed.
Buyers' personal data
For the buyers of their own store, the store owner determines the purposes of processing and is responsible for having a lawful basis. The operator processes that data to run the service, settle payments and meet legal requirements.
The store owner may not use buyer data obtained through the service for purposes the buyer was not informed of, including mailings without separate consent.
Liability of the parties
The store owner reimburses the operator for documented losses arising from claims by buyers, rights holders or public authorities in connection with their products, descriptions and delivery.
The operator is responsible for the service and for accurate records of payments. Its liability to the store owner is limited to the fees charged in the three months preceding the event, except where the law does not permit such a limit.
Changes and governing law
The revision of these terms is published on this page with its date. Continuing to run the store after a change takes effect accepts the new revision.
The relationship is governed by the law of the Republic of Kazakhstan. Disputes are settled through a written complaint and, failing agreement, by the court at the operator's location.